Citybus & NWFB - Members of NWS Holdings - History
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History


Citybus NWFB
Citybus

The mission of Citybus is to provide Hong Kong with the best possible bus services at reasonable fares. Citybus runs two franchised networks, one for Hong Kong Island, and one for Airport and North Lantau Island. It also provides private hire, and non-franchised residential or staff bus services.

Citybus started operating buses in 1979 using one double deck bus on a shuttle service for the employees of a Hong Kong dockyard.
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By 1981 the search for new business resulted in the operation of our first residential bus route between City One Shatin and Kowloon Tong MTR station. This Route 62R was Hong Kong's first fully air conditioned bus route.
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In 1991 the Hong Kong Government awarded Citybus its first franchised route (the 12A) on Hong Kong Island.
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And the Company, by competitive tender, took over 28 more franchised routes in 1993 which resulted in the fleet more than doubling in size. A further 14 franchised routes followed in 1995 which together with organic expansion saw the fleet expand to over 500 buses.
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Success followed success and in 1996 the Company won another competitive tender to operate another 13 prime franchised routes serving the new Hong Kong International Airport and Tung Chung new town.
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A further 12 routes were transferred to the Company in 1998 following the expiry of an existing franchised bus operator on Hong Kong Island and this took the Citybus fleet up to 1,100 buses.

Citybus also runs successful contract and private hire services. It provides staff shuttle bus services for organisations such as Hong Kong Television Broadcasts Limited, as well as a variety of single-deck, double deck and open top buses for private hire.
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In 1999 Citybus became part of the Stagecoach Group, a large multi national transport group with operations in the United Kingdom, United States and New Zealand. The ownership of Citybus changed again in June 2003 when we were sold to Delta Pearl Limited, a subsidiary of Chow Tai Fook Enterprises Limited.

PhotoIn March 2004, Citybus became a member company of Merryhill Group Limited, a comprehensive transport services provider jointly formed by Chow Tai Fook Enterprises Limited and NWS Holdings Limited. In December 2004, Merryhill Group Limited has been renamed as NWS Transport Services Limited. The renaming aimed at establishing the corporate image of our Group's transport businesses following its restructuring, as well as reflecting its business perspectives. The logo of NWS Transport Services Limited also followed the master signature of NWS Holdings Limited.

In June 2004, the websites of New World First Bus (NWFB) and Citybus, www.nwfb.com.hk and www.citybus.com.hk, were integrated. The companies also launched the “Building Name” point-to-point route search function, which the companies pioneered. Browsers who logged onto either the NWFB or Citybus websites could view the bus route information of both companies, and search for the fastest bus connection within the two networks through the interactive route search engine.

In 2006, NWFB and Citybus announced a HK$4 million plan to retrofit vehicle reversing camera systems (CCTV) on their whole fleet of 1,600 buses.
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In 2007, NWFB and Citybus launched Euro 4 Double Deck Green Buses, bringing a Bluer Sky to Hong Kong.
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In 2007, Citybus launched “Cityflyer A10 Bus Arrival Time Enquiry Service” SMS trial scheme, providing a convenient platform for passengers to obtain the estimated arrival time of the next departure.

In 2007, Citybus launched "Shenzhen West Express" Routes B3 and B3X.
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In October 2008, NWFB and Citybus Integrated Website was awarded the Gold Prize at the Web Care Award by the Internet Professional Association (iProA).
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In November 2008, Citybus was recognized as “Brand with a Conscience” by Hong Kong Institute of Marketing (“HKIM”).
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In November 2008, NWFB and Citybus led the industry in providing free in-bus Wi-Fi service on 10 buses. The service was later extended to 300 buses.
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In 2010, Citybus introduced the environmentally friendly Alexander Dennis Enviro 400 double-decker. It was Hong Kong’s first two-axle, low floor, air-conditioned double-decker.
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In 2011-2015, NWFB and Citybus co-organised a cultural arts project namely “Arts Bus: On the Move!” with the Hong Kong Institute of Education to promote the concept of “Courtesy Along the Journey” through a series of community arts activities.
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In 2011, NWFB and Citybus launched iPhone and Android App, as well as a revamped website with map-embedded route search features.
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From 2011 to 2013, NWFB and Citybus Integrated Website achieved the Jade Award at the Web Care Award by the Internet Professional Association (iProA).

In 2011, NWFB and Citybus were awarded the “Age-Friendly Silver Star Award” in “Age-Friendly Hong Kong Appreciation Scheme 2011” by the Hong Kong Council of Social Service.
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From 5 August 2012, NWFB and Citybus implemented the Government’s Public Transport Fare Concession Scheme for the Elderly aged 65 or above and Eligible Persons with Disabilities, such that the elderly as well as eligible disabled persons would be able to travel on bus at a fare of HK$2.

In 2012, Citybus launched the Cityflyer “Next Bus” Arrival Time Enquiry, extending its coverage to the entire fleet of Cityflyer routes. Customers could obtain real time information of bus arrivals with the upgraded version of Citybus and NWFB smartphone application, facilitating journey planning anytime and anywhere. The upgraded Citybus and NWFB smartphone application was strengethened as a complete bus information portal by also bringing in the Customer Notice function.

In 2012, the government recommended two respective franchises for NWFB and Citybus’ Airport and North Lantau Bus Network (Franchise 2). The two new ten-year franchises took effect after the expiry of the previous franchises on 1 July 2013 and 1 May 2013 respectively.

In 2013, Cityflyers introduced Alexander Dennis Enviro500 Euro5 green buses, providing long-haul passengers with unprecedented traveling experience during each journey. 
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In 2013, NWFB and Citybus Smartphone App landed on Windows Phone Store.
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In 2013, NWFB and Citybus garnered “Best Public Service Application Grand Award” and “Best Public Service Application (Transformation) Gold Award” in The Hong Kong ICT Awards 2013.
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In 2014, NWFB and Citybus garnered “The 4th Hong Kong Outstanding Corporate Citizenship Bronze Award – Enterprise Category”.
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In February 2014, NWFB and Citybus introduced SMS enquiry service, strengthening communication channels with passengers.

In 2014, Citybus Garnered 10 Years Plus Caring Company Logo from The Hong Kong Council of Social Service (“HKCSS”).
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In 2015, NWFB and Citybus introduced eShop Online Shopping Platform.
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In 2015, the government announced the franchise for Citybus Franchise 1 (Franchise for Hong Kong Island and Cross-Harbour bus network) would be renewed for 10 years after expiry of the previous franchise on 1 June 2016.

In 2015, Citybus garnered the “Productivity and Quality Award” in 2015 Hong Kong Awards for Industries (“HKAI”).
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In 2016, NWFB and Citybus garnered a “Certificate of Merit” in the 2015 Hong Kong Awards for Environmental Excellence – Transport and Logistics.
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In 2016, NWFB and Citybus Mobile App garnered Gold Award in the Fourth Web Accessibility Recognition Scheme - Mobile App Stream, co-organised by the Office of the Government Chief Information Officer and the Equal Opportunities Commission.
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In 2016, NWFB and Citybus launched Mobile App 3.0. The new App came with a new user interface design and major upgrades to route search features, providing passengers with more precise route suggestions and route information.
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In 2016, NWFB and Citybus garnered “The 7th Hong Kong Outstanding Corporate Citizenship Award - Certificate of Merit (Enterprise Category)”.
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In December 2016, NWS Holdings Limited acquired the other 50% shares of NWS Transport from Chow Tai Fook Enterprises. NWFB & Citybus became wholly owned subsidiaries of NWS Holdings Limited.

NWS Transport Services Limited, inheriting the essential quality of NWS Holdings Limited, will continue to work closely with other member companies within the Group. By capitalizing on the synergies this will bring, we will be well equipped to face the future challenges and opportunities.



NWFB

In early 1998, the Government invited tenders for the public bus services franchise of 88 bus routes which was previously held by China Motor Bus Company Limited ("CMB"). NWFB won the tender on 31 March 1998 and began operations on 1 September 1998.
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NWFB's professional team has demonstrated a total commitment to providing safe, reliable, environmentally-friendly, efficient and value-for-money bus services to passengers.

In 1999, NWFB's first locally built bus went into service.
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Meanwhile, NWFB pioneered and self-financed the trial of Ultra Low Sulphur Diesel ("ULSD") in Hong Kong. NWFB also won the operating right for seven new Tseung Kwan O routes in Kowloon.
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In 2000, NWFB Informative Journey was unveiled to provide passengers with on-bus real-time information and entertainment. The company also introduced its first Octopus Bus-Bus Interchange ("BBI") Discount Scheme. By year-end, NWFB became the first local bus operator to introduce Euro-3-compliant engined buses into Hong Kong. The whole fleet also switched to ULSD.

In 2001, NWFB completed the installation of Octopus machines on its whole fleet.
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In 2002, NWFB's Chong Fu Road "green" bus depot opened. In August, the Company operated a fully air conditioned fleet. By year-end, NWFB expanded its network in Kowloon by winning five West Kowloon bus routes.

In recognition of the quality services of NWFB, the Government renewed the franchise of the Company until 2013.

Photo In March 2004, NWFB became a member company of Merryhill Group Limited, a comprehensive transport services provider jointly formed by Chow Tai Fook Enterprises Limited and NWS Holdings Limited. In December 2004, Merryhill Group Limited has been renamed as NWS Transport Services Limited. The renaming aimed at establishing the corporate image of our Group's transport businesses following its restructuring, as well as reflecting its business perspectives. The logo of NWS Transport Services Limited also followed the master signature of NWS Holdings Limited.

In June 2004, the websites of New World First Bus (“NWFB”) and Citybus, www.nwfb.com.hk and www.citybus.com.hk, were integrated. The companies also launched the “Building Name” point-to-point route search function, which the companies pioneered. Browsers who logged onto either the NWFB or Citybus websites could view the bus route information of both companies, and search for the fastest bus connection within the two networks through the interactive route search engine.

In 2006, NWFB and Citybus announced a HK$4 million plan to retrofit vehicle reversing camera systems (“CCTV”) on their whole fleet of 1,600 buses.
PhotoPhoto

In 2007, NWFB and Citybus launched Euro 4 Double Deck Green Buses, bringing a Bluer Sky to Hong Kong.
Photo

In October 2008, NWFB and Citybus Integrated Website was awarded the Gold Prize at the Web Care Award by the Internet Professional Association (iProA).
Photo

In November 2008, NWFB and Citybus led the industry in providing free in-bus Wi-Fi service on 10 buses. The service was later extended to 300 buses.
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In 2009, NWFB introduced “Rickshaw Sightseeing Bus”. The pioneering franchised open top sightseeing bus service offered One Day Unlimited Hop-on Hop-off Heritage and Metropolis Tours in Hong Kong.
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NWFB Rickshaw Sightseeing Bus garnered “Certificate of Merit” and “Citation for Outstanding Small Budget Campaign” in the “HKMA/ TVB Awards for Marketing Excellence 2010”. NWFB also achieved the Gold Award under the Marketing Public Relations (Services) Category of the Ninth China Golden Awards for Excellence in Public Relations organized by China International Public Relations Association.
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From 2011 to 2015, NWFB and Citybus co-organised a cultural arts project namely “Arts Bus: On the Move!” with the Hong Kong Institute of Education to promote the concept of “Courtesy Along the Journey” through a series of community arts activities.
Photo

In 2011, NWFB and Citybus launched iPhone and Android App, as well as a revamped website with map-embedded route search features.
PhotoPhotoPhoto

From 2011 to 2013, NWFB and Citybus Integrated Website achieved the Jade Award at the Web Care Award by the Internet Professional Association (iProA).

In 2011, NWFB and Citybus were awarded the “Age-Friendly Silver Star Award” in “Age-Friendly Hong Kong Appreciation Scheme 2011” by the Hong Kong Council of Social Service.
Photo

From 5 August 2012, NWFB and Citybus implemented the Government’s Public Transport Fare Concession Scheme for the Elderly aged 65 or above and Eligible Persons with Disabilities, such that the elderly as well as eligible disabled persons would be able to travel on bus at a fare of HK$2.

In 2012, the government recommended two respective franchises for NWFB and Citybus’ Airport and North Lantau Bus Network (Franchise 2). The two new ten-year franchises took effect after the expiry of the previous franchises on 1 July 2013 and 1 May 2013 respectively.

In 2012, NWFB Garnered 10 Years Plus Caring Company Logo from The Hong Kong Council of Social Service (“HKCSS”).
Photo

In 2013, NWFB and Citybus Smartphone App landed on Windows Phone Store.
Photo

In 2013, NWFB and Citybus garnered “Best Public Service Application Grand Award” and “Best Public Service Application (Transformation) Gold Award” in The Hong Kong ICT Awards 2013.
PhotoPhoto

In 2014, NWFB and Citybus garnered “The 4th Hong Kong Outstanding Corporate Citizenship Bronze Award – Enterprise Category”.
Photo

In February 2014, NWFB and Citybus introduced SMS enquiry service, strengthening communication channels with passengers.

In 2015, NWFB and Citybus introduced eShop Online Shopping Platform.
Photo

In 2016, NWFB and Citybus garnered a “Certificate of Merit” in the 2015 Hong Kong Awards for Environmental Excellence – Transport and Logistics.
Photo

In 2016, NWFB and Citybus Mobile App garnered Gold Award in the Fourth Web Accessibility Recognition Scheme - Mobile App Stream, co-organised by the Office of the Government Chief Information Officer and the Equal Opportunities Commission.
Photo

In 2016, NWFB’s Chong Fu Road Depot (Office Area 5-7/F) is awarded the Indoor Air Quality Certificate (Good Class) under the Indoor Air Quality Management Programme.
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In 2016, NWFB and Citybus launched Mobile App 3.0. The new App came with a new user interface design and major upgrades to route search features, providing passengers with more precise route suggestions and route information.
PhotoPhoto

In 2016, NWFB and Citybus garnered “The 7th Hong Kong Outstanding Corporate Citizenship Award - Certificate of Merit (Enterprise Category)”.
Photo

In December 2016, NWS Holdings Limited acquired the other 50% shares of NWS Transport from Chow Tai Fook Enterprises. NWFB & Citybus became wholly owned subsidiaries of NWS Holdings Limited.

NWS Transport Services Limited, inheriting the essential quality of NWS Holdings Limited, will continue to work closely with other member companies within the Group. By capitalizing on the synergies this will bring, we will be well equipped to face the future challenges and opportunities.

 


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