Citybus & NWFB - Members of Chow Tai Fook Enterprises and NWS Holdings - Service Pledge
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Service Pledge


Citybus and NWFB are committed to providing Hong Kong with the best possible bus service at socially-acceptable fares. The table below lists out targets and achievements for Mechanical Reliability and Operational Capability, which are two core competencies in bus operations. We do our best to meet all the set targets and strive to achieve higher standard in different aspects of our operations. Photo
 
  2013 actual 2012 actual 2011 actual
Citybus NWFB Citybus NWFB Citybus NWFB
1 2   1 2   1 2  
Mechanical Reliability* 1,409 1,007 1,183.10 1,377 1,116 1,332 1,330 1,131 1,361
Operational Capability* 98% 98% 95.90% 98% 99% 96.21% 99% 100% 97.44%

Remarks
*Mechanical Reliability - The average number of trips operated before a bus would experience one mechanical breakdown on the road while passengers are on board

*Operational Capability - The ratio of actual number of bus departures to the scheduled number of bus departures during morning peak hours in the peak direction


1 Franchised One (Hong Kong Island network)
2 Franchised Two (Airport and Tung Chung New Town network)
Photo Photo



Citybus Operational Information
Items 2013 2012 2011
1 2 1 2 1 2
Bus Fleet*
Fleet size
All routes have offered air-conditioned services since 1998
All routes have offered Octopus facility since1998

772

170

764

169

762

172
Bus Shelters*^
Total number of bus shelters
281 32 282 30 285 29
Bus Routes*
Totel number of routes
91 19 92 19 92 18
Customer Service Centre 1 1 1
Number of Passengers Carried (Million) 206.08 25.16 199.31 24.17 192.53 23.28
Km Operated (Million) 54.40 26.92 54.79 27.17 54.98 26.88

Note:
* Year 2013 indicated the period from July 2012 to June 2013
* Year 2012 indicated the period from July 2011 to June 2012
* Year 2011 indicated the period from July 2010 to June 2011

* At the end of the reporting period

1 Franchised One (Hong Kong Island network)
2 Franchised Two (Airport and Tung Chung New Town network)



NWFB Operational Information
Items 2013 2012 2011
Bus Fleet*
Fleet size
Percentage of fleet equipped with Euro II/III/IV engines
Percentage of fleet with air-conditioned services
Percentage of fleet with Octopus facility
722
93.91%
100%
100%
717
90.66%
100%
100%
713
89.48%
100%
100%
Bus Shelters*^
Total number of bus shelters
222 221 221
Bus Routes*
Totel number of routes
HK Island routes
Kowloon/ NT routes
Cross Harbour Tunnel routes
91
50
8
33
92
51
8
33
92
51
8
33
Customer Service Centre 1 1 1
Number of Passengers Carried (Million) 180.87 177.28 173.10
Km Operated (Million) 47.30 48.18 48.55

Note:
* Year 2013 indicated the period from July 2012 to June 2013
* Year 2012 indicated the period from July 2011 to June 2012
* Year 2011 indicated the period from July 2010 to June 2011

* At the end of the reporting period
Photo Photo



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