Citybus & NWFB - Members of Chow Tai Fook Enterprises and NWS Holdings - Service Pledge
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Service Pledge


Citybus and NWFB are committed to providing Hong Kong with the best possible bus service at socially-acceptable fares. The table below lists out targets and achievements for Mechanical Reliability and Operational Capability, which are two core competencies in bus operations. We do our best to meet all the set targets and strive to achieve higher standard in different aspects of our operations. Photo
 
  2015 actual 2014 actual 2013 actual
Citybus NWFB Citybus NWFB Citybus NWFB
1 2   1 2   1 2  
Mechanical Reliability* 1,580 1,253 1,177.95 1,500 1,087 1,272.54 1,409 1,007 1,183.10
Operational Capability* 97% 100% 94.67% 99% 100% 97.17% 98% 98% 95.90%

Remarks
*Mechanical Reliability - The average number of trips operated before a bus would experience one mechanical breakdown on the road while passengers are on board

*Operational Capability - The ratio of actual number of bus departures to the scheduled number of bus departures during morning peak hours in the peak direction


1 Franchised One (Hong Kong Island network)
2 Franchised Two (Airport and Tung Chung New Town network)
Photo Photo



Citybus Operational Information
Items 2015 2014 2013
1 2 1 2 1 2
Bus Fleet*
Fleet size
All routes have offered air-conditioned services since 1998
All routes have offered Octopus facility since1998

751

182

780

178

772

170
Bus Shelters*^
Total number of bus shelters
282 33 282 32 281 32
Bus Routes*
Totel number of routes
82 19 90 19 91 19
Customer Service Centre 1 1 1
Number of Passengers Carried (Million) 202.48 27.63 212.37 26.75 206.08 25.16
Km Operated (Million) 52.65 26.69 54.59 26.81 54.40 26.92

Note:
* Year 2015 indicated the period from July 2014 to June 2015
* Year 2014 indicated the period from July 2013 to June 2014
* Year 2013 indicated the period from July 2012 to June 2013

* At the end of the reporting period

1 Franchised One (Hong Kong Island network)
2 Franchised Two (Airport and Tung Chung New Town network)



NWFB Operational Information
Items 2015 2014 2013
Bus Fleet*
Fleet size
Percentage of fleet equipped with Euro II/III/IV/V engines
Percentage of fleet with air-conditioned services
Percentage of fleet with Octopus facility
708
99.86%
100%
100%
719
96.80%
100%
100%
722
93.91%
100%
100%
Bus Shelters*^
Total number of bus shelters
221 219 222
Bus Routes*
Totel number of routes
HK Island routes
Kowloon/ NT routes
Cross Harbour Tunnel routes
87
45
8
34
90
49
8
33
91
50
8
33
Customer Service Centre 1 1 1
Number of Passengers Carried (Million) 170.05 183.26 180.87
Km Operated (Million) 43.84 46.25 47.30

Note:
* Year 2015 indicated the period from July 2014 to June 2015
* Year 2014 indicated the period from July 2013 to June 2014
* Year 2013 indicated the period from July 2012 to June 2013

* At the end of the reporting period
Photo Photo



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